Refund Policy

We want you to shop with confidence at Lunaro Living.

​

1. When You’re Eligible for a Refund

 

You may request a refund if:

• Your item arrives damaged

• The product is faulty

• The item is significantly different from the description

​

2. How to Request a Refund

 

To request a refund:

• Contact us within 14 days of delivery

• Include your order number

• Provide photos where applicable

​

3. Resolution

 

Once your request is approved, we will:

• Issue a full refund
  or

• Send a replacement item

​

4. Returns

In most cases, we do not require you to return the item.
Our goal is to resolve issues quickly and without inconvenience.​

​

5. Product Quality Assurance

​

If your item arrives damaged, defective, or not as described, please contact us within 14 days of delivery. We will review your case and offer a replacement, refund, or other appropriate resolution in accordance with UK consumer protection laws.