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Last updated: September 2026

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At Lunaro Living, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, place an order, contact us or otherwise interact with Lunaro Living.

We process personal data in accordance with applicable UK data protection and privacy laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who We Are

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Lunaro Living operates the website:

www.lunaroliving.com

If you have any questions about this Privacy Policy or how we use your personal information, you can contact us at:

Email: support@lunaroliving.com

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2. Information We Collect

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Depending on how you interact with our website, we may collect different types of personal information.

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Information You Provide Directly​

This may include:

• Your name

• Email address

• Billing address

• Shipping address

• Telephone number, where provided

• Order and purchase information

• Order history

• Information you provide when contacting customer support

• Information provided in connection with returns, refunds or exchanges

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Payment Information

Payments may be processed by third-party payment providers.

Where payment is processed by a third-party provider, we may receive information necessary to confirm and manage your transaction. We do not necessarily receive or store your full payment card details.

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Technical and Browsing Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Pages visited

• Referring website or page

• Website usage information

• Cookie and similar technology information

The information collected may depend on the technologies active on our website and the cookie choices you make.

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3. How We Collect Your Information

 

We may collect personal information when you:

• Place an order

• Use certain features of our store

• Contact us

• Request customer support

• Subscribe to marketing communications

• Interact with our website

• Use features that rely on cookies or similar technologies

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4. How We Use Your Personal Information

 

We may use your personal information to:

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Process and Fulfil Orders

• Process purchases

• Confirm orders

• Arrange delivery

• Provide order and shipping updates

• Process returns, exchanges and refunds

• Provide customer support

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Operate and Protect Our Website

We may use information to:

• Operate and maintain our website

• Detect technical problems

• Improve website performance

• Protect our website against fraud, abuse and security threats

• Maintain website security and functionality

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Customer Service

We may use your information to respond to enquiries, resolve problems and provide assistance relating to your orders.

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Website Analytics and Improvement

Where the required consent has been provided, we may use analytics tools to understand how visitors use our website and to improve our website, products and customer experience.

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Marketing

Where we have the appropriate consent or another lawful basis, we may use your information to send marketing communications about products, offers and updates from Lunaro Living.

You can opt out of marketing communications at any time.

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5. Lawful Bases for Processing

 

Depending on the circumstances, we may process your personal information under one or more of the following lawful bases under the UK GDPR:

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Contract

We may process your information where necessary to perform a contract with you, such as processing and fulfilling an order.

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Legal Obligation

We may process information where necessary to comply with legal, tax, accounting or other applicable obligations.

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Legitimate Interests

We may process certain information where necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms.

This may include:

• Website security

• Fraud prevention

• Customer relationship management

• Improving our services

• Business administration

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Consent

Where required, we may rely on your consent for certain activities, such as certain non-essential cookies, analytics technologies or marketing communications.

Where processing is based on consent, you may withdraw your consent at any time.

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6. Cookies and Similar Technologies

 

Lunaro Living uses cookies and similar technologies to operate our website, provide essential functionality, analyse website usage and, where permitted, measure marketing activities.

Some cookies are strictly necessary for the website to function.

Other non-essential cookies may require your consent.

For detailed information about the cookies used by Lunaro Living and how to manage your preferences, please see our Cookie Policy.

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7. Analytics, Advertising and Measurement Technologies

 

Lunaro Living may use technologies provided by third-party analytics, advertising and measurement platforms to understand website activity, measure performance and evaluate marketing campaigns.

Depending on the services active on our website and your consent choices, these may include:

• Google Analytics

• Google Ads

• Meta Ads / Facebook

• Other advertising, analytics or measurement platforms that Lunaro Living may use from time to time

These technologies may collect information relating to website visits, interactions, device or browser information and other measurement data.

Where required by applicable law, non-essential advertising, analytics and measurement technologies will be used only after the appropriate consent has been obtained.

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8. Sharing Your Personal Information

 

We may share relevant personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

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Payment Providers

To securely process payments and transactions.

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Delivery and Logistics Providers

To process, transport and deliver your orders.

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Technology and Website Providers

Companies that help us operate, maintain, secure and improve our website and online store.

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Analytics, Advertising and Measurement Providers

Where applicable and subject to the required consent, we may use third-party platforms for analytics, advertising, conversion measurement and campaign performance.

These may include Google, Meta and other platforms used by Lunaro Living from time to time.

We do not sell your personal information as a standalone commercial product.

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9. International Transfers

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Some service providers used by Lunaro Living may process personal information outside the United Kingdom.

Where personal data is transferred internationally, we will take appropriate steps to ensure that such transfers comply with applicable UK data protection requirements.

Depending on the circumstances, this may include relying on an adequacy decision or using appropriate contractual or other safeguards recognised under applicable law.

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10. How Long We Keep Your Information

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We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

For example:

• Order and transaction information may be retained for as long as necessary to meet contractual, accounting, tax, legal and dispute-resolution requirements.

• Customer service communications may be retained for as long as reasonably necessary to manage the relevant enquiry.

• Marketing information may be retained until you withdraw your consent or request that we stop sending marketing communications, subject to applicable legal requirements.

• Consent information may be retained for an appropriate period to record and respect your choices.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

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11. Your Data Protection Rights

 

Depending on the circumstances and applicable law, you may have rights including:

• The right to access your personal information

• The right to have inaccurate information corrected

• The right to request deletion of your personal information in certain circumstances

• The right to request restriction of processing in certain circumstances

• The right to object to certain processing

• The right to data portability in certain circumstances

• The right to withdraw consent where processing is based on consent

You may also have the right to object to certain uses of your personal information, including certain direct marketing activities.

To exercise your rights, please contact:

support@lunaroliving.com

We may need to verify your identity before fulfilling certain requests.

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12. Withdrawing Consent

 

Where we process your personal information based on consent, you may withdraw your consent at any time.

For marketing communications, you can use the unsubscribe option included in the communication or contact us directly.

For non-essential cookies, you can manage your preferences through the cookie consent tools available on our website.

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

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13. Direct Marketing

 

We may send marketing communications where we have a lawful basis to do so.

Where consent is required, we will only send marketing communications after obtaining the appropriate consent.

You can stop receiving marketing communications at any time by:

• Using the unsubscribe option included in the communication; or

• Contacting us at support@lunaroliving.com.

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14. Data Security

 

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access

• Accidental loss

• Destruction

• Misuse

• Unauthorised disclosure

• Unauthorised alteration

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

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15. Children's Privacy

 

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly seek to collect personal information from children where doing so would be unlawful.

If you believe that a child has provided personal information to Lunaro Living in circumstances where it should not have been collected, please contact us.

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16. Third-Party Websites

 

Our website may contain links to websites or services operated by third parties.

If you follow a third-party link, that third party's own privacy policy may apply.

Lunaro Living is not responsible for the privacy practices, content or security of third-party websites.

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17. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect:

• Changes to our services

• Changes to the technologies we use

• Changes to our data processing practices

• Changes in legal or regulatory requirements

When we make material changes, we will update the “Last updated” date at the top of this policy.

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18. Complaints

 

If you have concerns about how we use your personal information, please contact us first at:

support@lunaroliving.com

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19. Contact Us

 

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Lunaro Living
Email: support@lunaroliving.com
Website: www.lunaroliving.com